HP ENVY x360 broken screen hinge common problem

[Steveyeah]

Went to close the laptop screen as per normal and make a weird noise and wouldn't close.  Upon inspection I can see the screen protruding from the cover, tried clipping back in but unsuccessful.

Hinge felt funny. its probably been flipped over all the way maybe 10 times in the 2 years, used as a general screen laptop. (work laptop)

Upon looking on here its a very common issue, warranty or not this is a product flaw

I think HP should come to the party laptop cost me over $1500

[Sneha_01]

Hi @Steveyeah ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support