HP ENVY x360 convertible left hinge broken

[Jannt]

I purchased this laptop 3 years ago due to its design, compactness and durability as I previously owned HP laptops for years and just wanted an upgrade. Unfortunately today the left hinge broke despite barely using the laptop and when I contacted HP support they refused to take accountability for their design flaw and quoted me $400 plus to get this fixed since the laptop was out of warranty. If I barely used this laptop other than possibly 4-5 times in the last 3 years that I have owned this product then why would the hinge suddenly break? I am very punctual and cautious when it comes to taking care of my tech products. I am very dissatisfied and disappointed with HP and I would not recommend purchasing from them. They do not take accountability for their manufacturing default and require the consumer to pay a hefty price for repair. This is unacceptable. 

[A_Gayathri]

Hi @Jannt , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY x360 convertible left hinge broken. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

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Gaya1238

HP Support