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Haesans
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Message 1 of 2
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HP Elite Dragonfly fingerprint pad not working (fail to read my fingerprint)

HP Recommended
HP Elite Dragonfly
Microsoft Windows 10 (64-bit)

Hello, I recently purchased HP Elite dragonfly less than 2 weeks ago. 

I've been using it without much trouble (except that I feel the trackpad is less sensitive than macbook). 

Then starting 2 days ago, I could not use the fingerprint pad. 

It does not read my fingerprint at all, so I had to type in my passcode. I tried to reset my fingerprints, but again, it failed to read my fingerprint. 

Does anyone have encountered the same problem and have solutions? 

Looking for your wisdoms!! Thanks in advance! 

 

1 REPLY 1
banhien
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Message 2 of 2
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@Haesans 

 

Its specs says nothing about Finger Print:

        http://h10032.www1.hp.com/ctg/Manual/c06488201.pdf

 

Its Manual also says nothing about Finger Print

      http://h10032.www1.hp.com/ctg/Manual/c06488201.pdf

 

Are you talking about the following part ?

 

   whatisit.png

 

When it is nothing. HP may add Finger Print reader on later models.

 

Hope this helps.

 

Regards,

BH
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