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HP Recommended
HP Elite X2 1012 G2
Microsoft Windows 10 (64-bit)

Hello folks

 

I have just acquired a used HP Elite X2 1012 G2 tablet with keyboard.

 

I have updated it to the most recent version of Windows 10 Pro (10.0.19045 Build 19045). I have also updated the BIOS to version HP P87 Ver.01.44 13/09/2022.

 

Unfortunately neither camera works ('m not sure whether the cameras even worked before I updated it). Camera is missing from the Device Manager. When the Camera app is opened, I get a message saying "We can't find your camera" with the error code "0xA00F4244<NoCamerasAreAttached>".

 

I did speak with a HP Support Analyst yesterday who said it was a hardware fault. Any idea how I can confirm that really is the case as opposed to some dodgy drivers?

 

Thanks

3 REPLIES 3
HP Recommended

I have exactly the Same thing on my elite X2 1012 G2.  I had windows 10 pro 64bit installed and the camera did not work.  I even purchase new front and rear camera components and took the time to watch videos on how to change these and I successfully did manage to change them both.  And yet still they are not recognized by the OS.

I plug in an external camera and instantly it is recognised and works perfectly.

But the built in cameras are just not recognized.

I have tried multiple different drivers.  Also tried manually uninstalling drivers and then installing manually other ones.  Nothing recognizes the camera.

HP Recommended

I have the same problem. I just need an actual driver that works, I found some drivers only the rear camera work. 
I need a working driver that installs both cameras.
Where can I find ?

HP Recommended

Just had the same issue, you guys just need to download the Intel IPU3 Camera Driver - sp95479. After restarting a few times and making sure the cameras are enabled within the bios under the onboard devices option then it should work fine.

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95479.exe

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