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‎05-24-2021 09:39 PM - edited ‎05-24-2021 09:40 PM

HP Recommended
Product: HP EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

I'm currently using Windows 10 20H2 [Microsoft Windows [Version 10.0.19042.985]]
HP EliteBook 840 G5 Laptop connected to the HP 2013 Ultra Slim docking station:
3x monitors:
HP EliteDisplay E241i LED Backlit Monitor - VGA Cable, Resolution is 1920x1200 [Expected]
HP EliteDisplay E241i LED Backlit Monitor - DisplayPort Cable, Resolution is 1280x720 [Stuck in Low Res]
HP EliteDisplay E241i LED Backlit Monitor - DisplayPort Cable, Resolution is 1280x720 [Stuck in Low Res]

I've downloaded the Driver from HP EliteBook 840 G5 Notebook PC Software and Driver Downloads | HP® Customer Support  for Intel HD 620.

The issue is the other two monitors is still on low resolution, but just one on VGA is on High Resolution?


Server_Admin_0-1621913918679.png

 


The VGA connected monitor is capable of displaying the true native resolution:

Server_Admin_1-1621913918682.png

 

Any help would be greatly appreciated.

Thank you for choosing and using HP product and services.
1 REPLY 1

‎05-24-2021 11:04 PM

HP Recommended

@Server_Admin 

 

Can you use TWO monitors FHD ? It is an old dock you know. I can confirm the USB-C Gen 5 dock is fully compatible with SINGLE cable.

 

Regards

BH
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