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‎02-06-2022 07:22 PM

HP Recommended
Product: elitebook
Operating System: Microsoft Windows 10 (64-bit)

I just bought a USB-C to HDMI (4k @60hz) cable to plug into my laptop and monitor. Unfortunately I only get 30hz which is really unpleasant to use, and a little jarring. I looked up the product (laptop) specifications and it doesn't specify what refresh rates and resolutions the USB-C port supports. 

 

Any help/advice appreciated. Thanks.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-06-2022 11:02 PM

HP Recommended

@NH123456 

 

Sounds like the cable is not compatible with your machine. The USB-C port on your machine is actually a  Thunderbolt™ 4 port. You can use HDMI 2.0 port which supports 4K @60Hz and use valuable Thunderbolt™ 4 port for other tasks.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎02-06-2022 11:02 PM

HP Recommended

@NH123456 

 

Sounds like the cable is not compatible with your machine. The USB-C port on your machine is actually a  Thunderbolt™ 4 port. You can use HDMI 2.0 port which supports 4K @60Hz and use valuable Thunderbolt™ 4 port for other tasks.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎02-06-2022 11:51 PM

HP Recommended

Turns out my monitor has 2 HDMI ports on the back (hard to see at an awkward angle) - one of which is older HDMI technology and I accidentally plugged the cable into that one. All good now and sorted, thanks for your response!

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