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‎08-13-2020 01:21 AM

HP Recommended
Product: HP Elitebook 840 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

 

Our company just gave us new laptops (HP elitebook 840 G6) and I'm trying to connect an external monitor using a USB-C to Displayport cable (yes, the external monitor is also HP and doesn't have HDMI input, just displayport).

 

Doing some research, in the quickspecs it seems USB-C supports thunderbolt, which should be? ok for video:

 

https://www8.hp.com/h20195/v2/Library.aspx?doctype=41&doccompany=HPI&footer=41&filter_doctype=no&fil...

 

When I plug the monitor in, it is shown as USB 2.0 Billboard, so something's not right.

 

Any ideas or alternatives?

 

Thanks a million in advance!

1 REPLY 1

‎08-13-2020 04:39 AM

HP Recommended

Hi again.

 

Issue solved. The trouble seems to be the USB C to Displayport cable. We tested a different one and everything works fine. It seems the first we used has a faulty contact (if you press it tightly and hold it there, after one minute or so, the monitor comes back to life).

 

Sorry for the trouble and have a nice day :).

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