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‎04-28-2021 05:18 AM

HP Recommended
Product: HP Elitebook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I use a HP Elitebook 850 G5 (Windows 10) together with a HP G5 Dock (Firmware 1.0.13.0). The Dock is connected via HDMI (or DP - both with the same problem) to a Philips 499P9H Ultra Wide Monitor. The supported resolution is 5120*1440. For some reason the refresh rate is only  29/30hz via DP/HDMI while I get 70hz via USBC with an also connected MacMini 2018.

 

Is this a limitation of the Dock or DP/HDMI?

 

Bye.

 

2 REPLIES 2

‎04-28-2021 05:47 PM

HP Recommended

@shiremail 

 

Please check pp 4-5 of the following Guide:

 

           https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

 

Regards.

BH
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‎04-29-2021 12:46 AM

HP Recommended

There is a lot of information regrading the resolution but not much about refresh rate. I don't have a problem with the resolution. That's fine with 5120*1440.

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