HP Elitebook x360 screen backlight issue

[RuwanRanaweera]

The backlight of my laptop screen is not working. When connected to an external screen it works. Also, when I shine a light onto the screen, I can see the contents on the screen. Is there any way to replace the backlight or the backlight driver?

[ub6424]

Hello @RuwanRanaweera 

Sorry to hear that you are having problems ... I would like to help you.

The problem with the backlight is a technical error. This cannot be fixed by a software update!

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- Short circuit test

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck

[RuwanRanaweera]

Thank you very much for your kind assistance. I will see if I can get it serviced by authorized service personnel.

Thanks and best regards

Ruwan

[ub6424]

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@RuwanRanaweera wrote:

Thank you very much for your kind assistance. I will see if I can get it serviced by authorized service personnel.

Thanks and best regards

Ruwan

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You're welcome !

Keep me updated

Kind regards