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HP Recommended
Hp Envy 13-ah0002la
Microsoft Windows 10 (64-bit)

Hello, I have equiped my HP Envy 13.3 with HP usb-c multiport adapter: 

 

usbc.png


I tried connecting to an external monitor via VGA connection, but the picture is not showing on it. I'm using VGA instead of HDMI, because this external monitor is kind of old, and only has a VGA input.

Is there a help to this kind of issue?

Thanks in advance,
Milos

5 REPLIES 5
HP Recommended

@milos_t 

 

Machine has

 

1 headphone/microphone combo; 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, DP1.2, HP Sleep and Charge); 2 USB 3.1 Gen 1 (1 HP Sleep and Charge)

 

The USB-C port does not support Alt mode, in short: no video.

 

Regards.

 

 

BH
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HP Recommended

@Banhien

Question: since the machine has USB 3.1 Type-C™ Gen 1 (DP1.2), I guess I could connect USB-C to DP1.2 adapter, and than add another DP1.2 to VGA to that one?

 

Would this solve this problem or you have another solution?

 

Thanks a lot,

BR,

HP Recommended

I see from the user guide that there is a USB-C port shown as #3 in this picture

2019-04-23 08_00_18-Window.jpg

That port should support the multiport device

 

Sorry @banhien I somehow did not see your posting. I'm sure you are correct


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HP Recommended

@TheOldMan ,

 

There is a USB-C port on my machine that supports DisplayPort 1.2. So, there has to be a way to reproduce the video to the external source. 

The question is, should I use a single USB-C to VGA/HDMI adapter, or a more complicated USB-C to DP 1.2 and than DP1.2 to VGA/HDMI;

 

Let me know if this make sense or you have an advice,

Best,

HP Recommended

If it was me, I would just go with a proven adapter that fits a normal USB port, similar to this

https://www.amazon.com/Plugable-Graphics-Multiple-1920x1080-Chromebooks/dp/B004AIJE9G/ref=pd_lpo_vtp...

 

And it will drive just about any monitor.


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