HP Envy 13-ah0005tx Touchscreen Not Working

[smaching]

Hi there,

I have an HP Envy ah0005tx.  I bought it today.  After reinstalling Windows  by the "fresh start" function within windows the touchscreen stopped working, and the HID driver no longer shows up in the device manager, so I assume some intermediary driver for a chipset may have been uninstalled.  I have been trying all day to re-download the drivers from the HP website, but cannot get access to the drivers.  I have tried all of the support pages, support assistant driver installation, and diagnostic tools both from HP and Windows to no avail.   I have also tried a full recovery from Windows to reinstall everything twice back to the original factory settings, but the drivers do not come back.

The drivers page I am trying to access is at https://support.hp.com/us-en/drivers/selfservice/hp-envy-13-ah0000-laptop-pc-series/20283122/model/2... It tells me it will give me a list of drivers within three minutes but does not show anything even after an hour.  How do I get access to download the drivers for my laptop? Please let me know how to access this page...how do I get the touchscreen working?

[Jeet_singh]

@smaching,

Thank you for posting your query on HP Community,

This looks like a possible hardware failure. However the best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen

(Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: In this scenario, I would suggest here is to reinstall the display drivers, along with this I would suggest here is to update the Bios and Chipset drivers from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, Attempt to run a test using the HP hardware diagnostic tool, 

The touchscreen test can be reached by following the below steps:

NOTE: If the touchscreen test option is still absent then please download and install the HP UEFI Hardware Diagnostics menu via this link.The laptop needs to be restarted once the installation is complete. Then you may once again try to run the hardware tests.

• Shutdown the laptop.

• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

Figure : Selecting Component Tests from the main menu

• The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

Figure : Sample list of Component Tests

• Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.

Alternatively, I would suggest you go through the steps suggested in the support document for - HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 😎

Let me know how it goes for further assistance!

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!