HP Envy 13z-ay000 touch and HP Rechargeable Tilt MPP 2.0 Pen -- No pressure sens. support????

[badgenes]

I know when I purchased the Envy x360 13z-ay000 somewhere in the specs for the upgraded pen was mention of it supporting 1,024 levels of pressure.  While that isn't much, its better than none!  At present I am not seeing any difference in output based on exerted pressure.  Can someone please clarify this for me and / or point me in the direction to resolve this issue?

Thank you,

Sean

[praveen196]

@badgenes Welcome to HP Community!

I understand that you are facing issues with pen pressure.

I would like to inform you that, there are no settings to change the pen sensitivity, however, you can calibrate the pen.

• Go to the control panel.
• In the search box type in Pen.
• Click on the Calibrate the screen for pen or touch input.
• Calibrate your active pen. 

The HP Active Stylus does not support any levels of pressure sensitivity. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[badgenes]

Not correct.  This pen and laptop DO support pressure sensitivity levels.  I've confirmed this finally using Clip Studio Paint.

Thank you.

[praveen196]

@badgenes

I understand your concerns. 

In that case, I would suggets you contact our phone support and check. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[badgenes]

I think you are misunderstanding me.  I've answered the question myself by installing an application that has support for the feature and the ability to test and adjust the response the application generates to the change in input pressure.  Clip Studio Paint confirms that the aforementioned pen and laptop do support pressure sensitivity.

The conclusion: Pressure sensitivity is supported in this configuration although in regard to levels I recall seeing 1024 but cannot locate that figure again.

Thank you for your help however I wanted to be sure you understood that your response was incorrect.  Perhaps in the future if asked you can respond with the correct answer in order to help you and those asking.

badgenes