HP Envy 17 - TouchPad problem

[laptopuser911]

Hi, 

I just bought this laptop (HP ENVY 17) and I am having a major issue with the touchpad. The cursor is VERY imprecise. If I had to click on a link or even move the cursor towards the "minimize" button on the corner of the screen, it would either go too far over the link/button and then too low. Overall, it would take me a couple of seconds to get the cursor to go over whatever it is I am trying to click on. 

To be honest, I see that this is an issue that others have faced but I cannot find a resolution to it. Please help me with this issue, this is the most expensive laptop I have ever bought and everything else about the laptop is great but this touchpad issue that I am having is making navigating very, very annoying and difficult. 

Thank you in advance, 

Laila 

Laptop specifications:

Microsoft WIndows 10 Home

HP Envy Laptop 17m-ce0xxx

Intel Core i7 

[Riddle_Decipher]

@laptopuser911 Welcome to HP Community!

I recommend using the below steps to change the touchpad speed settings and resolve the issue with the precision of its movement:

Use these steps to change the mouse pointer speed:

1. In Windows, search for and open Change the mouse pointer display or speed.

2. In the Mouse Properties window, click the Pointer Options tab.

3. In the Motion field, click and hold the slider while moving the mouse to the right or left, to adjust the mouse speed.

   Figure : Pointer speed slider in Pointer Options

   

4. Click OK to save your changes.

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