HP Envy 17-bw0011nr is showing black screen, tried all suggestions given on the hp support site.

[CoolSay]

My laptop is displaying blank screen on start, I have tried first three options given on  https://support.hp.com/in-en/document/c03518165

When pressed Alt + Tab I am able to view all opened wondows but screen remains blank. Lock wall paper  also displayed and I am able to enter password. Able to view only one screen which starts after pressing window button from keyboard. Please help me as due to COVID 19 WFH is going on every where and tomorrow is working day here in India.... 😞

Below are screen shots for more details:

Thank you for your help in advance 🙂 

[Riddle_Decipher]

@CoolSay Here's a few things that should help resolve the issue:

Try to boot into Safe Mode with Networking and perform the Clean Boot.

Press and hold the shift key while clicking on Restart at the login Screen (Bottom right corner).

• 1. Select Troubleshootand click on Advanced Options.2. Select Startup Settingsand click on Restart.
• 3. After restarting, choose Enable Safe modewith networking.

• If the issue does not persists in Safe Mode, then perform a Clean Boot to check if any third party application is causing the issue, as Clean Boot helps in eliminating software conflicts.

Step 2:

Put the computer in Clean Boot and check if it helps.

By setting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

How to perform a Clean Boot to troubleshoot a problem: click here for steps

Note: After Clean Boot troubleshooting step, refer to "How to reset the computer to start as usual after troubleshooting with Clean Boot" from the article.

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