HP Envy 17-cr0001na Touchpad driver missing

[Caz48]

I have just purchased a HP Envy 17-cr0001na & I can't get the Touchpad to work. On investigation it appears I dont have a Touchpad Driver? What do I do?

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to install the W11 touchpad driver for your notebook's model series from the link below:

Driver - HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A1AV) | HP® Customer Support

[Caz48]

Hi

Thankyou for your help.

I followed your link & attempted to download the driver you mentioned. However it didn't download after along wait.

Message came up

Unhandled exception has occurred in your application. Click Continue or Quit. I tried both.

The system cannot find the file specified?????

[Paul_Tikkanen]

You're very welcome.

I just tried the file download, and it worked fine for me.

Downloaded in less than 3 seconds.

The file is too large for me to attach below since it exceeds the 5 MB limit allowed by this forum, so I have zipped the file, uploaded it to my Skydrive folder and shared the link to that folder below.

Download, unzip and run the file labeled sp141864.zip

https://1drv.ms/u/s!ApMb5dJXSS-Dggen6t_Lt2eggvfZ?e=0goFtA

[Caz48]

Hi

Thanks again. It turned out it has a Hardware issue. Its being collected for repair.

I contacted the Technical Support Team & went through lots of things to fix it, but to no avail.

A brand new PC & it has a Hardware Issue!

Thanks anyway

[Paul_Tikkanen]

Anytime. 

Glad to have been of assistance.