HP Envy 2 in 1 2024 touchscreen not working

[Zee1997]

Hello, My HP Envy touchscreen has stopped working. Initially it stopped working but resolved after a restart. It stopped working again soon after and I followed all the advice from previous posts including 

1. Checking for HID compliant touch screen, updating drivers (they were already up to date), uninstalling these and restarting the computer to reinstall, did NOT work, HID compliant touch screen does not show up in device manager now

2. Updating drivers

3. Updating BIOS 

4. Resetting computer 

What should I do? the product is very new and otherwise working fine, no structural damage or harm to the screen to cause this

[Hawks_Eye]

Hi @Zee1997,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

I see you have tried many of the steps we suggest, I appreciate your efforts.

Now let us try to isolate the issue.

Please check if the touch is working on BIOS.

1) Shutdown your PC completely, as soon as you Turn on the computer repeatedly press the Esc key to enter the Startup Menu.

2) Press F10 to open the BIOS Setup Utility.

Check the touch response here.

If the touch works on BIOS then it is a software issue. Please enable the touch screen driver in Device Manager.

In Windows, search for and open Device Manager.

Expand the Human Interface Devices heading.

The touch screen device is labelled HID-compliant touch screen, or similar. Right-click the touch-screen device.

If the option to enable the device is included in the menu, click Enable.

If the Enable option does not appear in the menu, continue to the next step:

Reinstall the touch screen driver in Device Manager

Install Windows updates

Update the BIOS and graphics driver

Configure the touch display

Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI

Adjust the power management settings for your touch screen.

Reset your computer

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye

[Zee1997]

Hello. The touch screen does not show up in device manager to allow me to reinstall. 

I have updated the windows and updated BIOS twice

And have resetted the computer as well

Still no success

[Hawks_Eye]

Hi @Zee1997 

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 
Hawks_Eye