HP Envy 2019 laptop camera not working

[Kkevviinn]

Camera not working, can't find any indication that it even has a camera  the little dot up the top of the screen tells me it should have one.

Should I just search for drivers on the HP website?

[Raj_05]

Hi @Kkevviinn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Yes, searching for drivers on the HP website is a good first step. Often, issues with hardware like cameras can be resolved by updating or reinstalling the drivers. Here's what you can do.

1. Go to the HP website and navigate to the support section.
2. Enter your laptop's model number to find the relevant drivers and software.
3. Look for the camera driver specifically and download it.
4. Install the driver according to the instructions provided.

After installing the driver, restart your laptop and see if the camera starts working. If the issue persists, there may be other factors at play such as hardware malfunctions or software conflicts.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support