HP Envy Black Screen

[MikeW998]

Screen goes black, can still view on hdmi screen. Worked with HP tech all the way to reinstalling operating system. Was not able to reinstall due to not being able to see what was on the screen. External screen would not work during reinstall process. Now sending to HP to repair. This computer was only 2 months old. Note: I could see an image on the laptop screen if I shined a light on it at the right angle.

[Kumar0307]

@MikeW998, Welcome to the HP Support Community! I’m here to help.

I understand the display screen is not working. It seems like a hardware issue or a loose connection of internal wires as per your description of the issue. 

The Notebook has to be serviced. 

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!