• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP ENVY - 17-u273cl
Microsoft Windows 10 (64-bit)

I have an HP Envy 17-inch laptop.  Out of nowhere today I noticed that the left-side hinge is loose/broken and the front and back are separating from each other on that side.  The system still operates and there doesn't appear to be any damage to the display itself.  Is there a fix for this?  Out of warranty.  Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @mattlizr

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY - 17-U273cl. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee

View solution in original post

10 REPLIES 10
HP Recommended

Hi @mattlizr

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY - 17-U273cl. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

Hi, Could you assist me with a similar issue, please?

HP Recommended

Hi @Nat63

 

Welcome to the HP Support Community. I see that you are facing issues with your HP system. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

I have the same problem. One hinge broken and I have taken good care of my 3 HP laptops over the years. 1st time this ever happened. Thanks 

HP Recommended

Hi, my HP Envy 360 15" is one month out of warranty and the left hinge is starting to click on opening and closing. I bought this laptop thinking the hinges are very strong in that it can be used in the various positions - it was not a cheap laptop and I am concerned it is going to break. Please advise what options are available, thank you

HP Recommended

Hi 

 

Can you help me with a similar issue?

 

HP Recommended

HP refused to cover it, the cost was over $350.  I super glued it together.  Probably not what you want to hear.  But, it worked.

HP Recommended

I broke the liquid crystal of the screen. I don't have to glue anything

HP Recommended

I Love HP Brand Due to its high High-Performance Operating System. I am using HP ENVY - 17-U273cl from last year.
I have a problem during YoWhatsApp Download on my laptop, I got an error message downloading failed. Can anyone help me to solve this problem?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.