HP Envy Laptop 13 Screen flicker - goes dark for 1s every couple of minutes

[BrooklyniteKL]

I bought my HP ENVY Laptop 13-ah1xxx with touch screen from Costco.com a few months ago.  It's running pre-installed Windows 10 Home (64bit) edition.  The builtin screen goes dark for a second every few minutes, not at a regular interval.   It doesn't happen with external monitor over USB-C.  I assumed I hit a bug with the video card or the screen. Any suggestion ?  

[Jeet_singh]

@BrooklyniteKL,

Thank you for posting your query on HP Community,

Have you checked if the issue persists in the Bios. 

If the issue persists in the Bios then this could be a possible hardware failure. 

If the issue does not persist on the BIOS page try updating the graphics, chipset and BIOS on the PC to the latest version.

Uninstall the graphics driver from device manager and install the latest version of BIOS,chipset and graphics drivers on the PC using the HP support assistant.

Refer this article to know more information about using HP support assistant. Click Here

Refer this article to further troubleshoot display issues with the PC. Click Here

Let me know how it goes!

I hope you have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[BrooklyniteKL]

Hell Jeet,

I've used HP support assistant to update the Bio as well as 4 other software updates.

However, I'm still having the screen flickering, not as long as before, but still noticeable when I am looking at the screen.  It refreshes with about half a second of black screen.  Do you have any other suggestions to remediate it.

Thanks,

Kevin 

[asmita6658]

@BrooklyniteKL

Thanks for replying, Kevin. 

Have you tried checking the screen flicker on the BIOS screen? 

Let me know.