HP Envy Laptop - Camera Records Video Faster than Audio

[jackie0460]

I just discovered that when I record a video with the integrated camera the video plays back at a faster speed so the audio is no longer synced.

I've checked the settings they are all normal. I've updated drivers. I've reset the camera. I un-installed the camera. I've tried every suggestion the troubleshooting software from HP and Windows have provided and it still doesn't play right. You can even tell the video is playing too fast but the audio sounds normal.

It's a 3 year old laptop with Windows 11. Any suggestions?

[Hawks_Eye]

Hi @jackie0460 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand your audio and video seems to go out of sync,

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 😊 

I'll be glad to help you out, however, for an accurate solution I will need more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

When was the last time it worked without these issues? 

Have you attempted a system restore?

In the meantime, try using an alternate browser.

Please reply with the details for further assistance. 

Awaiting your response,

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye