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- HP Community
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- Notebook Video, Display and Touch
- HP Envy Laptop - Camera Records Video Faster than Audio

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03-01-2025 05:11 PM
I just discovered that when I record a video with the integrated camera the video plays back at a faster speed so the audio is no longer synced.
I've checked the settings they are all normal. I've updated drivers. I've reset the camera. I un-installed the camera. I've tried every suggestion the troubleshooting software from HP and Windows have provided and it still doesn't play right. You can even tell the video is playing too fast but the audio sounds normal.
It's a 3 year old laptop with Windows 11. Any suggestions?
03-05-2025 06:20 AM
Hi @jackie0460
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
I understand your audio and video seems to go out of sync,
Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 😊
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
When was the last time it worked without these issues?
Have you attempted a system restore?
In the meantime, try using an alternate browser.
Please reply with the details for further assistance.
Awaiting your response,
If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!
Take care, and have an amazing day!
Regards,
Hawks_Eye
If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.