HP Envy Laptop Internal Camera does not work.

[VeeBulldog]

My internal HP Envy camera does not work.  On Zoom calls, it cannot access my camera.  I cannot access my internal camera even when I am not on Zoom.  All Windows updates are latest.  Virus scan shows nothing.  

[praveen196]

@VeeBulldog Welcome to HP Community!

I understand that the internal webcam is not working.

I have a few steps that should help resolve this concern. 

Here's a related post that seems to have helped others: Click here 

(Though the header may be different, the solution should work for your concern as well). 

For troubleshooting the webcam issues: 

You can open webcam software, such as You-Cam, Skype, or Live Messenger, but the video does not display in the main viewing window. Use the following steps, in the order, they are presented, until the webcam video displays in your webcam software: 

Step 1: Make sure the webcam is the selected video/capture device for your webcam software 

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam. 

To select the webcam as your video source, open your webcam software and look for the video camera, video source, or video caption in the software's properties or preferences. Here are some common examples of selecting the webcam as the video source: 

NOTE: 

The name of your webcam might display as USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window. 

More details: Click here (Win10)

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