HP Envy Left corner screen coming off

[Kabisha]

Hello, I also have a HP Envy 360 laptop that I just bought 5 months ago. I have done no damage or harm to my laptop and have used it very carefully. However, I realized that in the bottom left corner, my screen just popped out. Please can someone help me with what to do, I really need to take and use my laptop elsewhere, but I am worried to close it just in case it does further damage. I also realized that this is happening to many people, including my sister. Please raise awareness on this issue as it doesn't seem like anyone's fault but HP's and we end up paying huge repair fees for something that's not our fault. 

[Anand_Andy]

Hi @Kabisha,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP ENVY X360 Convertible Laptop PC 13-Bd0000. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!