HP Envy Touch Screen

[JRF7]

The HP Envy 360 turns out to be the most frustrating purchase ever - steer clear! 

Mine came with a touch screen and no longer has one .  Multiple online troubleshooters/fixes failed, the driver is gone and,  It will not restart in bios to test components.  

I've spemt over $1000 on it already. incluing replacing the keyboard and faulty hinges.  And it costs $99 to ask customer support ONE question out of warranty?  

If anyone has a touch screen fix I haven't tried, much appreciated.  I'll be avoiding HP products going forward.  

[Raj_05]

Hi @JRF7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issues you're facing with your HP Envy 360. Technical problems and customer support frustrations can indeed be very frustrating. If you're looking for a touchscreen fix, here are a few general steps you can try.

Check Device Manager:

• Press Win + X and choose "Device Manager."
• Look for the touchscreen device under "Human Interface Devices" or "HID."
• If there's a yellow triangle, it indicates an issue. Right-click and select "Update driver."

Update/Reinstall Drivers:

• Visit the HP support website, enter your laptop model, and download the latest touchscreen drivers.
• Uninstall the current touchscreen drivers from Device Manager and reinstall the new ones.

Calibrate Touchscreen:

• Go to Control Panel > Hardware and Sound > Tablet PC Settings.
• Click on "Calibrate" and follow the on-screen instructions.

Check for Windows Updates:

• Make sure your operating system is up-to-date. Sometimes, updates include fixes for hardware-related issues.

Perform a System Restore:

• If the issue started recently, consider restoring your system to a point before the problem occurred.

BIOS Update:

• Check if there's a BIOS update available for your laptop on the HP support website. Be cautious and follow the instructions carefully when updating the BIOS.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support