HP Envy TouchSmart m6-k022dx Touchscreen not working

[EAMT]

I got this computer from my friend, who says the touchscreen doesn’t work. I’m device manager, there is no driver/touch device listed at all. In the properties, it says “No pen or touch input is available for this display”. In the BIOS, the touch doesn’t work either. Is there a BIOS update I should know about? Is there an update that could have been installed that broke the touch? Please help me. A TouchSmart is no fun without the Touch Screen.

[The_Fossette]

@EAMT,

Welcome to the HP Support Community!

I reviewed your post and I understand that the touchscreen is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

http://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[EAMT]

Yes, I have tried doing the steps on that document, but it still doesn’t work. In the bios diagnostics I don’t even see a touchscreen test which is really weird. If you need I can send a picture/video of what it shows.

[The_Fossette]

@EAMT,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!