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05-19-2020 01:46 AM
THANK YOU SO MUCH!!! I was super worried and found the initial solution of resetting my whole laptop overwhelming due to the amount of work data I would have to back up. Your answer should be listed at the TOP because many ppl in today's fact paced world wouldn't have taken the additional 3-60 secs to get the easy answer. I can't say THANK YOU enough!!! Oh and HP Virtual Assistant TOTALLY needs to add this this the troubleshoot to save people the panic...got enough to worry about these days then to add our much needed cameras not working( crisis avoided ) thank goodness 😉
05-19-2020 02:04 AM
Seeing as I started this thread I thought I should update with the result for my laptop. The webcam was physically disconnected which is why all the troubleshooting and suggestions how to fix didn't work.
About 18 months ago the screen went black on the laptop, I found when I connected to external monitor I could see the display so I took it in for repair. I guess during the screen replacement they disconnected the webcam.
As this laptop is a few years old now I decided to upgrade the HDD and now she flies, like a new computer. While they were in there they reconnected the webcam (no extra charge) so I now have a fast fully operational laptop.
Thanks to everyone that contributed.
07-25-2020 06:33 PM
Okay, we have tried EVERYTHING!
We looked at drivers but camera not showing up in drivers or hidden drivers,
The security update wouldn't install
We have reset it and that is not working.
We are installing updates now to see if that works.
It was literally just working on Wednesday July 22nd and as of Friday July 24th, it is not working.