• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎11-15-2017 06:19 PM

HP Recommended
Product: HP Envy 15-AQ118CA
Operating System: Microsoft Windows 10 (64-bit)

After updating my laptop the Windows Hello Facial Recognition is no longer working. Any way to get it back?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2017 08:09 PM

HP Recommended

Open Device Manager. Expand Imaging  devices. Right click the Camera and choose Update driver.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-15-2017 08:09 PM

HP Recommended

Open Device Manager. Expand Imaging  devices. Right click the Camera and choose Update driver.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-15-2017 09:21 PM - edited ‎11-15-2017 09:22 PM

HP Recommended

That worked! Thank you so much Cheryl. Didn't know it was that simple.

 

The funny thing is I had a tech from HP Support Assistant remote access my computer and he couldn't figure it out!!!

 

Figures.

Was this reply helpful? Yes No

‎11-15-2017 10:04 PM

HP Recommended

Happy to help! Welcome to the forum.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.