HP Envy X360 - Dropped laptop, screen now blinking, covers slightly damaged in the left corner

[SuPiccu]

Hello,
I dropped today my HP Envy X360 15-AQ273CL, it has a dent externally on the top left corner of the screen and bottom left corner of the main body which is not a problem but the screen is now blinking/flickering, less or more frequently but I presume it will get worse soon. Is this the backlight lamp issue in your opinion? Is it possible to look for this part only (I do not think I can just replace this)? Should I look for the whole new screen to be replaced? I read someone saying to check for internal connections/wires to see if any is loose and try this way. I can also see that on the top left corner pixels are a bit yellow/orange too.

Any advice or part number much appreciated, thank you

I run the HP diagnostic app too, no problem detected.

[The_Fossette]

@SuPiccu

I reviewed your post and I understand that you accidentally dropped the laptop and the display is flickering now.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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