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- HP Community
- Notebooks
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- HP Envy X360 camera not working

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02-05-2021 02:39 PM
Please can someone help....
I purchased a HP Envy X360 laptop from HP in December 2020. The camera feature does not work.
When going into camera all I get is a grey screen (almost like something is covering the camera but there isnt anything). I have tried updating the camera drivers (HP wide vision HD camera) but it tells me it is up to date. I have deleted it and reinstalled via scan for drivers and from turning off and back on again. I have also done all windows updates. My laptop does not have a camera button on the side but does have one on the top row of the keyboard - this is switched on.
The white light shows on the camera and if I put my finger over the camera the screen goes black rather than grey.
I've now spent hours on this and am no further forward. Please can anyone help
02-08-2021 12:05 PM
I reviewed your post and I understand that the webcam is not working correctly.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c03430151
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
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The_Fossette
I am an HP Employee