HP Envy X360, dead Keyboard and touchpad

[Sats2]

I have two of these Envy Convertibles, both same numbers 15m-es0013dx. They both exhibit the same exact errors. 

Complete new reload of Windows

11 Home 25H2, build 26200.7171

New M2 SSD, team 2280 512g

32gig 3200MHZ ram

Right directly after Windows 11 finishes it's install, and before it has an internet connection, it displays that it's looking for a video driver. At this time, the physical keyboard and touchpad work fine, flip the screen over and the iPad functions fine, with virtual keyboard and touchpad.  At this point, Windows update is set to 5 weeks of no updates.

Next I set up the wireless connection, we now have an internet connection. Within a few minutes, the screen flickers and brightness increases about 50%, indicating the Display driver was installed, even though the updates were set to No Updates for 5 weeks!

It's directly after the Display driver being installed ( there may be other drivers installed with it to support the display driver), but it's after that the Keyboard and Touchpad no longer function, they're dead.

I can plug in a USB Keyboard and mouse, they work. The laptop's keyboard and touchpad work in the BIOS, just not in windows.

I've been working on these two laptops since July of this year, also with Hawk eye of HP support here. Also been working with Intel's support, they referred me back to HP support.

We have a software incompatibility, my guess would be the 6 Sensors listed in the device manager. Those sensor software detect when the Screen is in the Laptop mode vs iPad (flipped screen) mode

I have updated it fully with windows updates, I've used driver updaters to check for updates not installed. Windows says it's fully updated, works fine with external Keyboard and mouse as a laptop, or works fine as an iPad.

What I'm looking for is the OEM Drivers this laptop came with initially, bios too, version of Windows 10.

Is there a mechanical magnetic switches that sense the screen flip? Is there a service manual for this model?

Any help would be appreceiated.

[Kuroi_Kenshi]

Hi @Sats2,m

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy x360 15m-es0013dx is losing keyboard and touchpad functionality right after Windows installs the display and related drivers. Let’s go through a few steps to check what could be causing this.

Confirm the issue is software-related

Since the keyboard and touchpad work in BIOS and during the initial Windows setup, the hardware is functioning correctly.

The issue starts only after Windows installs drivers automatically, indicating a driver conflict.

Prevent Windows from installing its own drivers

Before connecting to the internet, open Control Panel → System → Advanced System Settings → Hardware → Device Installation Settings.

Select “No (your device might not work as expected)” so Windows does not overwrite OEM drivers.

Install the original HP OEM drivers manually

Go to the HP Software & Drivers page for product number 2L979UA.

Download and install: Intel Serial IO, Intel HID Event Filter, Intel Integrated Sensor Solution, Intel Chipset Software, HP System Event Utility, and the HP-provided Intel Graphics driver.

Install the drivers in the recommended order

Start with Chipset, then Serial IO, HID Event Filter, Integrated Sensor Solution, HP System Event Utility, and finally the Intel Graphics driver.

Restart the system after completing the full stack.

Reconnect to the internet after all drivers are installed

Allow the system to finish detecting hardware with the correct driver base already in place.

This prevents Windows Update from installing a conflicting version too early.

Check the sensors that control rotation and tablet mode

This model uses Hall-effect sensors and an accelerometer/gyroscope to detect screen rotation.

If the sensor drivers load incorrectly, Windows may stay in tablet mode, disabling the keyboard and touchpad.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Sats2]

Thank you for the response, yours actually has some meat in it too. I'll be happy to work with you, maybe after 5 months I can get these Laptops back running again.

I did run in to a problem though, trying to download the drivers  "Go to the HP Software & Drivers page for product number 2L979UA"  On that page the response I get is "enter a valid model or serial number

[Sats2]

I was able to cross-reference 2L979UA to : What's the exact model number of the HP 14-inch laptop 2L979UA?

The exact model number of the HP 14-inch laptop with product ID 2L979UA is 9P519UA#ABA. This model is commonly listed as the generic "HP 14" Laptop" at retail, but the manufacturer's specific model number is 9P519UA#ABA

Was able to download the Chipset, Serial IO and the Graphics drivers with no luck, still no keyboard or Touchpad!