HP Envy X360 which displays red as orange

[Asura7428]

Hello !

It's been a week since I received my new laptop.
I had fun on it until I found out the red was weird. Then I saw it wasn't just weird but orange!
I've tried everything and I'm in your hands now ...

After trying to update the whole system and change the ICC profile, I tried to change the colors through Radeon Software.
In the end I never had red and only orange. Purple is also very far from fair.
In doubt, I plugged another screen into the HDMI port.
In the end, it is the integrated screen which is unable to display red which is rather problematic.
Do you have a solution or is it normal ?

Thanks for any help,
Cordially Asura

[The_Fossette]

@Asura7428

I reviewed your post and I understand that the reds are not displayed correctly on the screen.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107510.exe

Graphics: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Asura7428]

Thank you for your reply !

I tried updating the drivers again after a full uninstall (with DDU) but it didn't change anything.

I also tried to update the bios shortly before without success.

[The_Fossette · Accepted solution]

@Asura7428

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!