HP Envy screen detached

[derailia]

Hello again. I was here before to ask for help with a problem, which seems to be a factory defect as so many other customers have been coming up with similar issues. 
So I got a genuine HP ENVY x360 laptop as a present for Xmas 2020. A couple of days after the warranty ran out at next Xmas, the screen detached at the bottom left corner. I did not mistreat my laptop, I don`t  normally go hard on my gadgets, I even have a mobile phone over 10 years old still in use so you can imagine I am not the one who destroys £900 worth laptops. But this happened, so I chewed myself through the maze of the HP website to get support but I only managed to chat with a bot, which was not helpful at all. Our conversation was not recorded, and I did not get a copy of it like it would be normal elsewhere upon chatting with an agent. Then, on 15th January, i was trying to get in touch with a real person on this forum, and finally got a reply from someone - but it did not solve anything so I kept trying to come back to him via replies, but could not get hold of him ever since. My laptop`s screen entirely died in the meantime, without even being used. The £900 laptop is over, after a year of use. I think both the fact that expensive laptops break down due to manufacturing defects just after the warranty runs out, and that you can`t even get help because your requests are being ignored, are more than appealing. This one will be my last attempt here before I look for different type of support. I hope it will not be ignored this time; thanks in advance.

[Dilip_18]

Hi@derailia,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Envy X360 Notebook. It is a hardware issue on the PC. I apologize for the Inconvenience.  

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!