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‎01-15-2019 03:48 PM

HP Recommended
Product: HP Envy

Hello! I have been having problems with my HP Envy laptop for awhile now. Whenever I try to pull up a video, it says "video not available". I mainly use my laptop for school purposes, so I haven't needed to play any videos. But this has persisted for probably 6 months or more. I am not very laptop savvy, so I have not tried anything to fix it myself. Help would be much appreciated. Thank you!

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2 REPLIES 2

‎01-15-2019 03:54 PM

HP Recommended
@ltyoung01 wrote:

... Whenever I try to pull up a video, it says "video not available". ..

@ltyoung01

 

This does not make any sense. But please download and install the following player software

 

               https://www.videolan.org/vlc/download-windows.html

 

It will play nearly all video formats including BlueRay .

 

Regards.

BH
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‎01-15-2019 08:13 PM - edited ‎01-15-2019 08:16 PM

HP Recommended

 

@ltyoung01 wrote:

... Whenever I try to pull up a video, it says "video not available". ..

@ltyoung01

 

This does not make any sense. But please download

 

               https://www.videolan.org/vlc/download-windows.html

 

It will play nearly all video formats including BlueRay .

 

Regards.

 

@banhien wrote:

@ltyoung01 wrote:

... Whenever I try to pull up a video, it says "video not available". ..

@ltyoung01

 

This does not make any sense. But please download and install the following player software

 

               https://www.videolan.org/vlc/download-windows.html

 

It will play nearly all video formats including BlueRay .

 

Regards.

 What do you mean it doesn’t make sense? My writing is clear and concise.

Was this reply helpful? Yes No
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