• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-18-2023 05:27 PM - edited ‎01-18-2023 05:30 PM

HP Recommended
Product: HP ENVY x360 - 15t-cn000 CTO

Hello,

 

In the past year, my touchscreen and fingerprint reader has stopped working. It says no pen or touch input is available for this display. When I bought the laptop a few years ago, it worked just fine. I tried doing a hard reset and no change.  I recently updated to windows 11 software as well but, this problem was there before the update. Another thing is whenever I update to a new windows software, my keyboard and mouse touchpad stop working and I have to disable the Intel Integrated Sensor Solution driver in device manager->system devices after each update. 

 

My device specifications are:

 

OS Name: Microsoft Windows 11 Home

Version: 10.0.22621 Build 22621

System Model: HP ENVY x360 Convertible 15t-cn0xxx

System type: x64-based PC

System SKU: 2ZZ15AV

Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800Mhz, 4Core(s), 8 Logical...
BIOS Version/Date: Insyde F.27, 8/2/2021

Thank you for your help! I am assuming I need to update my BIOS but, not familiar with fixing computers. Please let me know if you need any other information. 

Category:
3 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.