HP Envy x360 13-ag Display issue

[Iolesz]

Hello,

I've got a HP Envy X360 13-ag00xxx laptop, Ryzen2500u based.

We have installed the W11 23H2 on it. (I know this system is not fully compliant with the notebook)

After a few month of usage, the display start to working weird. Time to time the full screen and its baclkit disabled fully.

After a few days came back and working fine, tested for hours now issue. 

This happened a few times, seems independent from the monitor harness, we moved the display a lot tested on any possible mode/option. Previously in the past years he laptop went on W10 without issue.

I'm just wondering whether this is an issue with W11, or HW related (mainboard or display).

What do you think?

[A_Gayathri · Accepted solution]

Hi @Iolesz,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering an intermittent display issue on your HP Envy x360 13-ag laptop running Windows 11. While it's difficult to pinpoint the exact cause without more information or diagnostics, there are a few steps you can take to troubleshoot the problem:

• Driver Updates: Ensure that your graphics drivers are up to date. Sometimes, outdated or incompatible drivers can cause display issues. Visit HP's official website or use Windows Update to check for driver updates. Software and Drivers for HP ENVY x360 - 13-ag0003na
• Windows Updates: Make sure your Windows 11 operating system is fully up to date. Microsoft frequently releases updates that address various bugs and compatibility issues.
• Hardware Diagnostics: Run hardware diagnostics provided by HP. HP laptops come with built-in diagnostics tools that can help identify hardware issues. Check your laptop's documentation or HP's website for instructions on how to run these diagnostics. HP PCs - Testing for hardware failures
• External Display Testing: If possible, try connecting your laptop to an external monitor or TV to see if the issue persists. This can help determine if the problem is with the laptop's internal display or another component.
• System Restore: If the issue started after a recent software change or update, consider using Windows System Restore to revert your system to a previous state when the display was working correctly.

Refer to this document: HP ENVY x360 - 13-ag0003na

I hope this helps. 

Take care and have a good day.

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