HP Envy x360 13 screen separating from casing

[AdamsLate]

My screen glass is coming apart from the casing at the top. It seems to be connected in the middle where the camera is but coming loose on both sides. The laptop is still under warranty.

[Kumar0307]

@AdamsLate, Welcome to the HP Support Community! I’m here to help.

Apologies for the inconvenience caused. not to worry, as the product is under warranty, HP Support can help you out.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[AdamsLate]

Hello, I am having trouble navigating the instructions you emailed. I just replied to give details. You say above that I'm under warranty but in the email you sent you said that if I'm having trouble navigating the instructions I might be out of warranty. I'm definitely not; it expires at the end of June. Can you help? I followed the instructions you emailed and it kept asking me to select my device and then takes me to a very generic "Search all support" screen. Thanks.

[AdamsLate]

...also, I'm trying to navigate the Virtual Agent. To get support it first asks for my serial number and product number. I'm copying these directly from the HP Support Assistant app and the Virtual Agent is telling me the product number is invalid.