HP Envy x360 15 AMD 7 Ryzen

[Warit16]

After I have just bought this laptop and checked it, I have found that the wire cable connected to the screen is almost out of the left hinge frame. I mean when I looked into the left hinge very closely, I saw the wire cable shown up and it almost out of the left hinge. It did not happen with the right hinge and it is still in the frame of hinge.

Is that normal and will it be a problem for the screen in the future? 

[Rainbow23]

Hi @Warit16,

Welcome to HP Support Community. 
 

I see that you are facing hinge issues with your HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Ey0000 (54J84AV).

This could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.