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‎04-15-2025 10:41 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)

My laptop fell right on the corner and popped the top screen out of it's  shell. it seems to have broken the hinge. I've been to best buy and ubreakifix and both could not do anything for me. Ubreakifix said that the computer replacement parts are unavailable. is there anything I can do or do I have to just buy a new computer?

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1 REPLY 1

‎04-16-2025 12:58 PM

HP Recommended

Hey @RINNELLA, 

 

Thanks for reaching out! I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Regards,

Garp_Senchau
I am an HP Employee

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