HP Envy x360 – Broken Hinge and Cracked Bottom Case

[jonasprinz1]

Hello,
I’m experiencing multiple structural issues with my HP Envy x360 laptop.

First, the right hinge broke out of the display housing during normal opening. As this is a convertible model, overextension is mechanically prevented. The device has never been dropped or mishandled, and there is no external damage visible. This strongly suggests a manufacturing or design defect.

In addition to the hinge failure, I’ve also noticed that the bottom case is cracked along the length where the rubber foot is attached. This crack developed over time and seems to be related to weak material choices, again, without any external force involved.

Both issues significantly affect the usability and structural integrity of the device.

I kindly ask for guidance on how to proceed regarding repair or a possible warranty or goodwill solution.

Photos of both the hinge damage and the bottom case crack are attached.
Thank you for your support!

 

[VikramTheGreat]

Hi @jonasprinz1,

Welcome to the HP support community.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support