HP Envy x360 Camera Switch Always On

[daramsayer]

Hi,

The laptop that I own has the camera kill switch as a button next to the F12 key. When the button is lit up, the camera is off, and unrecognized in windows software. When the button is unlit, the camera works as normal.

My camera button is currently lit up, and pressing the button will not do anything. Holding the button has no effect either. I would like to know how to get the button unlit/have my camera turn on and function.

Thanks!

[Nirvana_95]

Hi @daramsayer

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing camera kill switch-related issues on your system. Do not worry, we are here to fix it.

• May I know from when are you facing this issue?
• Did you make any hardware or software-related changes to it?

Open Device Manager. Navigate to Imaging devices. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure. Then right-click Imaging devices and select Scan for hardware change.

Try the steps recommended below and check if it helps.

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

Also, try running the hardware diagnostics test on your PC and check if the webcam on your PC is functioning correctly.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

- Try reinstalling the Webcam driver from Device Manager

 - Select the Start button, type Device Manager, and select it from the list of results.
- Look for Camera or Imaging Device and expand the List
- Look for Camera driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.

- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

If the issue still persists then you can try Reset PC Keep my files from windows to resolve the issue.

Hope this helps! Keep me posted. 

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