HP Envy x360 Ghost Touching

[velveteenRibbit]

Recently, my laptop has been non-stop ghost clicking on the top of my screen to the point where it's unusable unless I completely turn off the touch screen. I've already tried updating/reinstalling the drivers, updating BIOS, reverting to an earlier state, shutting off for long periods of time, and the settings troubleshooting. I've only had this laptop for about two weeks and I really need the touchscreen to work for drawing. I'm not sure if it's a firmware issue but everything else seems to not work. Please help.

[Riddle_Decipher]

@velveteenRibbit Here's all you need to do:

• Did you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue?
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
• Does the mouse work fine? it doesn't go around randomly clicking things does it? perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: click here for details

If the Touch screen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue, use this link for details on performing the recovery: Click here

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