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HP Recommended
HP ENVY 13-ay1000 x360 Convertible PC (3T487AV)
Microsoft Windows 11

I have a brand new Envy x360 supplied with W11.  I had the expectation that the screen would autorotate when in tent/tablet mode but it does not.  Also the rotation lock in the settings is greyed-out. 

Any thoughts comments appreciated. 

4 REPLIES 4
HP Recommended

Hi @Heathy65 

 

Welcome to the HP Support Community. Congratulations on your new HP ENVY 13-Ay1000 X360 Convertible PC.

I see that you are facing issues rotating it to the tablet mode. Do not worry, we are here to help you with it.

 

Since it is a new system, I would suggest you update the drivers and check if the issue persists. Here is a link that will help.

 

Along with that, please update the Windows of your system. Select Start > Settings > Update & Security > Windows Update, and then select Check for updates. If updates are available, install them.

 

Please follow the steps shared in the link here and let me know if you see any difference: https://support.hp.com/in-en/document/c04856156 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello @Heathy65

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi @Heathy65

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
HP Recommended

Curious that HP should suggest fixes that don't work

Windows 11 does not support screen rotation - I believe it is a feature that Microsoft do not think is used

I bought my HP Envy with Windows 10 and upgraded to 11 when it came out I uninstalled it when I realised screen rotate was not an option

 

The only option I am aware of is to downgrade to Windows 11 if you can with a new machine

 

Why have HP not fixed this?

Why are they shipping laptops with software failure? 

Why have they "disabled" the main distinguishing feature of the laptops?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.