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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP Envy x360 Suddenly flash a black screen then turn back on...

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12-05-2022 09:29 AM
"A few weeks ago, I updated my HP Envy x360 Laptop to Windows 11. Since then, my screen will suddenly go black and flash (audio will continue working in background). I press the power button or ESC and after a few moments, I can usually again see the display and the applications/tabs I was working on. However, the screen is fuzzy and shaky. It is difficult to read because the entire screen is dynamic and fuzzy. The fuzziness temporarily goes away when I restart the computer.
At first after the update, this was happening infrequently (~1 time/day). It is increasing in frequency, and now goes black/fuzzy once every ~1 hour.
Has anyone else experienced this issue since updating? Please help! I have checked for additional updates and tried the HP Support Assistant - no luck! "
I copied and paste someone else issue on here to mine because I am having the same problem and did all that I could. PLEASE HELP !
12-08-2022 06:28 AM
@_SaraiTooReal97
Welcome to the HP support community.
I understand that you are getting display issues after Windows update, I am glad to assist you.
Update the Bios, chipset, and drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
- HPSA will automatically search for all the latest drivers for your Notebook
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
- Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee