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‎08-05-2024 01:57 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ds1063cl
Operating System: Microsoft Windows 11

Hi,

My HP ENVY x360 Webcam has stopped working.  I have tried all options to "Device Manager->Scan For Hardware changes" , but the device does not show up under Camera or Imaging Devices or  Sound Video and Game controllers. 

I had a hidden HP HD Wide device under Camera, but the driver update did not help.  I uninstalled it but now it does not show up again.  I have checked the Camera Kill switch is on and also the privacy settings are correct. 

I have updated Windows 11 and also updated all optional updates. My Bios and other drivers from HP are also up to date. 

Please help figuring out what could be wrong. 

Thanks!

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