HP Envy x360 camera flickering like a VCR

[raresaturn]

The built in camera to my new laptop is acting very strangely. It is flickering with red and blue/green lines, exactly like an old-school VCR when the tracking is off. Sometimes there's a big flash of green or pink. The underlying image seems fine, it just looks like there some sort of analogue interference. Almost like it has some sort of retro filter applied. I've tried updating the driver but it says the latest driver is already installed. As I said, this laptop is new (only a couple of months old) and I really don't want to bring it back to the shop. Any ideas?

[praveenbv]

Hi @raresaturn, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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