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- HP Envy x360 won't recognize external Monitor

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03-04-2024 09:51 AM
Here's a video from HP Support about setting up displays using two or more monitors:
https://www.youtube.com/watch?v=Ciln29Dfxp8
I am a volunteer and I do not work for, nor represent, HP
03-07-2024 05:53 AM
Thank you for the video but the computer is not detecting the monitor. I have tried connecting the computer to 2 other monitor set ups (one in my husbands office and another at work). The laptop won’t recognize any of them. It shows “no external monitor detected”. I connected it with an HDMI that was working before it shut off. I also tried connecting through 2 different docking stations. I have update all software.
03-07-2024 12:22 PM
Sometimes, connecting more than one monitor is the issue. So, I would try connecting only one monitor and seeing if both of them will work, one at a time. I know that limits you to one monitor, but that is better than none.
I am a volunteer and I do not work for, nor represent, HP