• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎02-21-2025 02:44 AM - edited ‎02-21-2025 02:45 AM

HP Recommended
Product: HP Thunderbolt Dock 120W G2

thunderbolt firmware.jpgHi, I am hoping someone can help.

Previously we were able to connect our HP thunderbolt g2 120w dock and use mouse, keyboard etc to our hp laptop running windows 11 home, but when i turned our laptop on today it is no longer recognising our thunderbolt dock. No thunderbolt icon shows up. No noise or anything happens when i plug the cable into the port on the computer. The usbc port works if i plug my phone in but nothing happens when i plug the dock in. I have gone to HP website and downloaded the driver for g2 dock but when i try to install it says device not detected please connect device and retry. Any ideas of what i can do to get my laptop to recognise the dock again? 

 

image of what happens when i try to install the g2 dock driver from hp website

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.