• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-24-2021 04:49 PM

HP Recommended
Product: HP Pavilion x360 and HP G5 Docking Station

Hello, 

I have tried everything to set up my dual monitors, I tried a HDMI splitter and a TYPE C adaptor and nothing worked. 

HP customer Care told me I should purchase the G5 HP Docking station, which i did.

 

After I installed it and read some good threads i even downloaded drives and my dual monitors are still not working!!!

Can anyone help with this issue I am desperate, I spent $120 on a dock station that did not work with my laptop.

 

I have a HP Pavilion x360 and the HP G5 dock station by the way 

2 REPLIES 2

‎02-24-2021 10:02 PM

HP Recommended

@StephiiRose 

 

What is your G5 dock ? What is your Pavilion x360 ?  Please use the following way to find out the model/product of your machine


                     https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).

 

Looks like they are NOT compatible. I'm using HP USB-C Gen 5 (5TW10AA) with my HP Elitebook 840 G5 right now and I  also tested the dock with few other machines (including a Dell) all 3 video out ports on the dock work as designed.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-01-2021 11:52 AM

HP Recommended

Hello, 

So when I spoke with HP sales they said the following item would be compatible with my PC and I have download the drivers online and nothing. I am so lost on what to do. 

 

Laptop: HP Pavilion x360 Convertible 14m-dh1003dx

Docking Station: HP USB C Dock G5 ( 5TW10AA)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.