HP G62-a22SE ATI graphics driver installer not responding

[David0901]

hi, i have a problem with my HP G62 notebook pc. after i reinstall operating system from original os to windows 7 ultimate wipeout all files. my switchable graphics mode settings from bios disappear. and my ati graphics is not working. i already install all drivers still not working. can someone help me pls..

[Jeet_singh]

Hi @David0901,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues with the graphics card drives not responding on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Are both the graphics card detected in the Device manager?

Have you tried to update the drivers either from Windows update or using HP Support Assistant?

Have you tried to update the Bios?

First off all, Bios is Independent of the Operating system, so reinstalling the OS should not effect the Bios settings.

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Performing Bios Defaults:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Once the computer restarts, I would suggest here is to check if both the graphics card drivers are detected in the Device manager.

If they are getting detected, then try to uninstall and reinstall the drivers and check if that helps.

I would suggest please update the BIOS, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

For more assistance, please go through this link: HP Notebook PCs - Overview of Switchable Graphics or Dual GPUs

Please respond to this post with the details and with the results for the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[David0901]

hi jeet_singh

my graphics card are both detected but the ati has (!) sign at the icon in device manager section.

i already did uninstall and reinstall ati still not not working

the when im trying to install exact drivers from hp web

stock in detecting device and show notresponding same with hp support assistance. not responding also

i will try power reset

thanks man

[Jeet_singh · Accepted solution]

Hi @David0901,

Thank you for replying,

As I understand you are having issues with the ATI Graphics card drivers not being installed on your HP notebook. Don't worry I'll do my best to help you with this,

Let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Next thing, I would suggest here is to download AMD Auto Detect tool and save it on your desktop, please click here for the link: http://support.amd.com/en-us/download/auto-detect-tool

Once done, I would suggest you go ahead and uninstall the display drivers from device manager - 

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device. Once the uninstallation is complete, go ahead and restart the PC.

Once the computer restarts, please click on the file to install the AMD graphics card drivers which will actually scan and install the correct drivers for your PC. Restart the computer once again and check if that helps.

If the issue persists, then try these steps here: 

uninstall the display drivers from device manager -

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device. Once done, restart the computer.

Now go ahead and install the Bios, Chipset, graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

I hope this helps. Let me know how it goes for further assistance.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[David0901]

thank you for your helping me jeet_singh :cathappy: