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‎08-04-2023 02:30 AM

HP Recommended
Product: HP Pavilion Laptop PC 13-bb0047nr
Operating System: Microsoft Windows 11

The screen frame and hinge on my Pavilion 13 laptop is popping off.  I've seen many others on the forums have this problem. I've only had this laptop for a year. It has never been dropped or damaged. When it first popped off, I paid to get it fixed, but the hinge got in the way and broke it again. I rely on this laptop for school. I would like to message someone from HP privately.

Category:
6 REPLIES 6

‎08-05-2023 02:04 PM

HP Recommended

Hi @xadrimmx,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Hinge issue. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 


A_Gayathri
HP Support Community Administrator.
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‎08-07-2023 07:35 AM

HP Recommended

I am having the same issues on my 17" HP ak-XXXX. I am out of warranty but there is numerous post online about this issue.  What options do we have?

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‎08-07-2023 08:02 PM

HP Recommended

Hi @xadrimmx,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎08-08-2023 06:14 AM

HP Recommended

Is HP going to extend the warranty for this known issue?  I am out of warranty and would like to know my options.

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‎08-08-2023 11:05 AM

HP Recommended

Hi @xadrimmx 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issue.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

 

Treeko

HP Support


I am an HP Employee

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‎08-08-2023 12:15 PM

HP Recommended

@Treeko I have not received any private messages.

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